FAQ
Address & Open Hours
What is your address?
We are located at 19/10 Anderson Street, Banksmeadow NSW 2019.
Please note - we do not have a retail store for browsing.
What are your opening hours?
Monday to Saturday 9.30am - 4.00pm & Sunday Pre-Booked Deliveries Only.
Balloons
How long do balloons last?
Helium filled latex balloons last approximately 10 - 12 hours, air filled latex balloons can last up to 1 week.
Do I have to book or can I just come in to purchase balloons?
We no longer have a retail store so we do not take walk in orders. You can however call for a same day pick up or delivery which can often be accommodated. We highly recommend booking in advance via the website, email or by giving our friendly team a call!
When do I need to book my balloons?
We are happy to hear from you all the time, if possible within the week before your party is a great time to book but please don't worry if it is only the day before we will try and fit you in.
How many colours can I pick?
We recommend up to 3 colours but you can choose as many colours as you like!
Am I too late to book balloons?
Never to late to ask! Please let us know what you need and we will do our best to accommodate.
How long do foil balloons last?
Helium filled, a foil balloon will last a couple of days fully inflated, but may still be floating up to a week. Foil balloons can also be re-inflated in most cases.
Is the weight included in the price?
Weights are only included in the costing of our clusters. You can purchase them separately for $5 to decorate yourself or to weigh down individual foils.
Delivery
Do you deliver balloons?
Absolutely! We are always ready to help you party so we can deliver your balloons on the day of your event. We do have a minimum spend of $100 worth of balloons + delivery.
How much is your delivery fee for balloons?
Our delivery fees are based on location and time.
You can view our standard delivery fees here
Helium DIY Kits
Do you have helium DIY tanks/kits?
Unfortunately we no longer provide this service.
Payment
Can I pay when I pick up my balloons / on delivery?
We require pre-payment before any balloons are inflated.
How do I pay for my order?
Payment can be made directly through the website when booking online, over the phone with a credit card or via EFT for repeat corporate clients.
What is your minimum for delivery?
We have a minimum spend of $100 + delivery fee.
Do you offer Refunds?
There is a lot that goes into the preparation of a balloon order before anything gets inflated, so we don't offer full refunds on an order once it has been paid. We do however offer a Cancellation Fee (if nothing has been inflated). This is calculated at 20% of the total paid on the order. A refund of 80% will be paid if you choose to cancel your order after payment has been taken.
If you would prefer, we do offer a full credit on orders that have not had any balloons inflated yet. We will keep the details of your original order on our system. Just let us know when you are ready to use your credit and we can apply it to your next order!
General Questions
What time are you open until?
We no longer have a retail store, however, one of our friendly team is able to take your calls between 9.30am - 4pm Monday-Friday and there is an emergency line on the voicemail system on Saturday & Sunday.
Is there something that will make my balloons last longer?
Yes, this is called Hi Float, a treatment that will make your latex balloons last approximately 1-3 days. Hi Float cannot be used on Foil Balloons.
How much does Hi Float cost?
Hi Float is priced at $1 extra per balloon.
Can I change my order?
We are happy to make changes to your order up until the day before your function, but once we have inflated balloons for you we can not change or refund.
How do I confirm my order?
We like to confirm all delivery orders 1-2 days before the party so that we have all the final numbers correct. You are welcome to call or one of our friendly team will call you.
DECOR IDEAS
Balloons can help fill any space that is being used for any occasion! It is truly amazing how different a room can feel between having the room empty as is & when it is full of balloons from Balloon Saloon. We have decorated people’s homes, venues, schools, shopping centres, parks, stores & shop fronts. If balloons are needed we have decorated it! Regardless of the space that is being used, there is always a way to decorate with balloons.